Troubleshooting

Problem: So, you’re on the Alpe du Zwift…crushing those watts like the pros. You’ve just passed the 1/2 way mark...

In this article, we walk through the process of resetting the resistance back to factory settings. Steps to Complete Factory...

What is Virtual Tire Slip? Virtual tire slip is the sensation that some riders experience at low speeds, in low...

Over tightening the Quick Release skewer will push the derailleur cage out of plumb, and cause poor shifting. Root Cause...

SRAM RED eTap 11 speed requires a SRAM chain. Root Cause You have installed a chain that is not from...

You may hear this type of chain clattering if your chain is too short. Root Cause You have installed a...

You may hear this type of sound if you’re using a new cassette with an old chain, an old cassette...

You may hear this type of rattling if you have installed your chain backwards. Root Cause Some manufacturers produce directional...

This is what you might expect to hear if a link in your chain is not articulating correctly around the...

This is an extremely rare sound created by friction between the o-rings and the bearing seal at the back of...

If the interface between your freehub and the black sleeve ring on the axle is insufficiently lubricated, this cracking sound...

Firmware Issues Tacx has released firmware version 0.0.18 to resolve an issue with cadence and Zwift. However, the firmware does...

This is the type of sound you might hear if the jockey wheels have been insufficiently maintained and lubricated.

Firmware Issues Tacx has released firmware version 0.0.27, and we have received multiple reports from Neo owners that their cadence...

When gently moving the bike side to side, there is movement between the bicycle and the Neo frame even though...

If the bottom bracket has gone dry (displaced grease) or the bearings have degraded functionality due to intrusion of water...

After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your...

After installing your thru axle bicycle on the Neo or Neo 2 with the Tacx thru axle adapter, the non...

You are in your app, ready to start training, but you cannot pair your Neo. It does not appear in...

There is little debate about it: the Achilles Heel of Tacx Neo products is the introduction of disc brakes on...

We have a recent report of a number of Neo 2T units that are failing to engage in erg mode...

When connected to an application or head unit over ANT+, you may notice regular periodic dropouts in the ANT+ signal...

We’ve had multiple reports that the USB ANT Stick from Cycplus is not working in multiple applications. Since we wrote...

Disc Bearings Neo OG and Neo 2 Inner Bearing – 6205 – 25mm x 52mm x 15mmOuter Bearing – 6002...

When applying a firmware update to your Tacx Neo, you may see a “phantom” device listed on the devices tab...

When you connect your Garmin branded Neo 2T in China (late 2020 model) to Zwift, either by Bluetooth or ANT+,...

Disc scraping against the stator is caused by a broken axle swage and is considered permanently broken.