• Neo 2T Erg Mode Resistance Not Responding in Zwift

    We have a recent report of a number of Neo 2T units that are failing to engage in erg mode in Zwift. At this time, the problem has been confirmed on 3 units in Switzerland, but we are looking for additional input from Neo 2T owners as well. Other owners…

  • Neo — Disc Brake Spacer

    There is little debate about it: the Achilles Heel of Tacx Neo products is the introduction of disc brakes on modern bicycles. The calipers and hoses for rear brake systems tend to be positioned such that they press against the Neo housing. The Problem While it’s not clear what impact…

  • Some Apps Can’t “See” Neo in Pairing List on iOS Devices

    You are in your app, ready to start training, but you cannot pair your Neo. It does not appear in the pairing list at all. You have confirmed that Bluetooth on your device is enabled, and it is definitely working in other apps. Root Cause In iOS 13, apps that…

  • Serial Number in Tacx Utility App Does Not Match Serial Number on Neo

    When looking at the details of your Neo in Tacx Utility App Testing Dashboard, you may notice that the line which reads “Serial Number Device” does not match the printed label affixed under the non drive side leg. As strange at this may seem, this is normal under certain circumstances….

  • Neo 2T – Phantom Watts

    After even a momentary pedaling effort, Neo 2T continues to drive the flywheel at low watts after the rider has stopped pedaling. On a 0% gradient, the phantom watts drain slowly over approximately 30 seconds, dropping first to 0, then popping back to 4 – 5 watts momentarily, and then…

  • Thru Axle, Non Drive Side, Loose

    After installing your thru axle bicycle on the Neo or Neo 2 with the Tacx thru axle adapter, the non drive side is not snug against the bicycle frame and there is noticeable side to side movement. Root Cause When installing your thru axle bicycle on a Tacx Neo or…

  • Neo 2T Cadence Sensor Overheating

    After a few minutes of use, your Neo 2T cadence sensor stops reporting your cadence, the red LED on your Neo flashes, and there is a warning indication in the Tacx Utility App. You may also experience a completely loss of resistance. Unplugging the Neo 2T and plugging it back…

  • Bottom Bracket Bearings Sound

    If the bottom bracket has gone dry (displaced grease) or the bearings have degraded functionality due to intrusion of water / sweat, the result is a loud crackling and squeaking sound throughout the entire pedal stroke. Root Cause During normal use of your bicycle indoors or outdoors, the bearings at…

  • Side to Side Movement – Tapping Sound

    When gently moving the bike side to side, there is movement between the bicycle and the Neo frame even though the dropouts are tight, and an associated tapping sound. Root Cause On the non drive side of Neo, there are six bolts that affix the Neo housing to the Neo…

  • Tacx Neo 2T Freehub Bodies

    Product Availability Announcement Tacx has released additional freehub bodies for Neo 2T for Campagnolo, SRAM XD-R, and SRAM XD. When selecting parts for your Neo 2T, be aware that all compatible parts will be prefixed with T2875, which is the “code” for Neo 2T. Freehub bodies for earlier Neo models…