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Wahoo Head Unit – Route Mode

When using a Wahoo Elemnt, Bolt, or Roam and selecting a route to ride in Indoor Mode, Neo does not provide any resistance in response to gradient changes along the route.


You have selected your Neo as an ANT+ FE-C controllable trainer in the Wahoo cycling computer and have loaded a route from one of your connected apps (Strava, RideWithGPS, etc). When you begin pedaling, you can see progress in the route as your location indicator changes in map view, and your marker moves along the gradient in that view. However, Neo seems to make no resistance in response to the changes in gradient, and even level surfaces offer no resistance. The sensation feels like riding on a sheet of ice, with the pedals moving freely with even a small amount of force.


This issue was first reported by Stephen Tait on September 11. We escalated to Tacx on September 12th, 2019. Tacx acknowledged the issue on September 13th, 2019 and are currently investigating.

Additional Information

All other modes will work with your Wahoo cycling computer to control Neo, including workouts that you’ve loaded for erg mode from Training Peaks, etc. The only mode affected by this issue is Route mode.

Tacx have confirmed that Neo has received ANT+ FE-C certification, so the root cause of this issue is currently unknown. We confirmed that the issue appears to affect Tacx Neo, Neo 2, and Neo 2T.

Garmin Computers

For riding outdoor routes on your Neo, Garmin head units do work as anticipated.

Special Thanks

Special thanks to Stephen Tait for discovering this issue.

Updated on September 17, 2019

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    1. The latest information we have is from Wahoo. They are aware of the issue, but said it is a low priority item for their developers, and could not suggest a timeline when this might be resolved.

      This is the latest communication from Wahoo, October 9th:
      “Since we have an open ticket with our development team, all customer service tickets related to the issue (including this one) will be marked as “On-Hold” and merged with the developer ticket to be monitored internally. This process allows us to send automatic notifications to you via email when changes are complete. Full release notes are posted on https://support.wahoofitness.com

      Be sure to keep your app and device up-to-date to receive the fix, when available.”

      We will update the article as new information becomes available.

    1. Hi Stephen,
      Unfortunately, the problem is solidly on the Wahoo side of things. I just spoke with Wahoo support moments ago to see if there was any further development. They reported that there is “an open developer ticket and it is in the investigation process”. So basically, the same status since October. I think we can definitely say it’s a very low priority item for Wahoo.

  1. Hi drew. Thanks for the update. Have bought a edge 530 the other day. And works fine with that.

  2. Please check for an update! Espacially in Corona times it would be an relief to train on outdoorroutes at home..

    1. There is no update. It is an open development task on the Wahoo side of things. If you would like, you can open a case with Wahoo to request that you are notified when this is resolved, but as mentioned earlier, it is an extremely low priority item for them. In fact, it may never be fixed at all.

      1. Thanks for your fast and helpful answer.
        I opened up a case with the Wahoo support and waiting for an answer soon.
        It would be nice if the Tacx-Community, affected by this issue, is doing the same to get this bug fixed. So we all can enjoy the pleasure of rinding outside routes on our beloved Indoor-Trainer.

  3. Hello,
    I got an answer from Wahoo Support. They said that they are still currently working on this issue. So there is hope for us not to switch to Garmin 😉

  4. Any news on this subject? This is the only reason right now that’s keeping me from getting an Elemnt Roam.

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