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Worn Disc Bearing Sound

All good things must come to an end, including 6002RS bearings.

An example of the low frequency vibration and noise from a worn bearing
Video Credit: David Deady

Root Cause

This sound sits on the fence between normal and abnormal. It’s normal in the sense that eventually with heavy use, the bearing will wear out and will need to be replaced. It’s abnormal in terms of Neo noises. If your Neo sounds like this, you’ve got a problem that needs to be addressed.

Steps To Resolve

For The Faint Of Heart:

The easiest way to resolve this issue is to make a video showing that your Neo is having the same sort of low frequency humming that indicates a potential worn bearing. Attach that video in an email to support@tacx.com, and they will generally reply with further instructions, typically to replace the entire Neo disc.

Unfortunately, you will not be able to send only the Neo disc for replacement. You must make arrangements to have your entire Neo returned to Tacx to replace the disc. This is because variations in manufacture and individual magnet strength require that your Neo be recalibrated at the Tacx factory when the disc is replaced with a new one.

If you replace the disc then you actually need to recalibrate it [Neo]
Best if we receive it [Neo] and then we replace the disc and then recalibrate the machine
For US we are looking to support this within Garmin.

Hilko Schravenhoff, Tacx B.V.
For The Real Hardcore:

We’ll have another article here shortly with step by step instructions soon, but meanwhile, here is a video by David Deady, explaining the process of examining the bearing, removing the bearing, and replacing the bearing.

David Deady explains the removal of the disc, the bearing, and replacing it.
Subtitles coming soon for those that can’t understand Scottish. 😀

Updated on October 31, 2019

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  1. Help! The video with the bearing removal is no longer available. I watched it just days ago, but missed the tool needed to remove the gear ring. Anyone know it off the top of their head?

      1. Is it possible to get a different link to the bearing replacement video? I ordered all the parts and tools, now i’m stuck as the video is gone!

          1. Could you put the video back online? Need it as a help for self servicing Neo. Thanks a lot!

  2. It would be great if you put this video back online. I miss the use of my Neo… Thanks in advance

  3. I would also like to see the video showing the removal and installation of the bearings. The video in this page was removed from youtube. Thank you!

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